At KiteKraken, we are committed to ensuring your satisfaction with our products and services. If, for any reason, you are not satisfied with your purchase, this Refund Policy outlines your rights and the steps to request a refund or exchange.

1. Eligibility for Refunds and Exchanges

1. Time Frame for Returns

   • Items can be returned within 30 days of purchase for a full refund or exchange.
   • Returns beyond 30 days will not be accepted unless covered by a warranty or special agreement.

2. Condition of Returned Items

   • The product must be unused, in its original packaging, and include all accessories.
   • Damaged, altered, or heavily used items are not eligible for a refund.

3. Non-Refundable Items

   The following items are ineligible for refunds:

   • Gift cards
   • Digital downloads
   • Clearance or final-sale items
   •  

2. How to Request a Refund

Follow these simple steps to initiate a refund:

1. Contact Our Support Team
   Email us at contact@kitekraken.com with your order details, including:

   • Order number
   • Reason for the return
   • Supporting documentation (e.g., photos of a defective product)

2. Return Authorization
   Once your request is reviewed, you’ll receive a Return Authorization (RA) number and instructions for returning your item.

3. Ship the Item
   Send the product back to our designated return address:

   • Return Address: KiteKraken Returns, 456 Windy Plains Blvd, Los Angeles, CA, 90015
   • Customers are responsible for return shipping costs unless the product is defective or an error was made by KiteKraken.

4. Processing Your Refund
   Refunds are processed within 5-10 business days of receiving the returned item. You will receive a confirmation email once your refund is issued.

3. Exchanges

We offer exchanges for items of equal value if:

• The wrong product was delivered.
• The item is defective or damaged upon arrival.

To exchange an item, follow the same steps as outlined in the refund process.

4. Refund Payment Methods

Refunds will be issued to the original payment method. Depending on your bank or payment provider, the refund may take an additional 3-7 business days to appear on your statement.

5. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of receiving it. We’ll arrange a replacement, repair, or refund at no additional cost to you.

Steps for Reporting:

1. Email contact@kitekraken.com with photos of the damaged product and packaging.
2. Provide your order number and details of the issue.

6. Cancellations

You may cancel your order for a full refund before it ships. Once shipped, the return process applies.

To cancel an order:

• Contact us at contact@kitekraken.com 

7. Frequently Asked Questions

1. Can I get a refund for a gift item?
   Yes, but the refund will be issued as store credit to the recipient.

2. Who pays for return shipping?
   Customers pay return shipping costs unless the item is defective or a shipping error occurred.

3. What if I don’t have the original packaging?
   While original packaging is preferred, we may process returns without it in certain cases. Contact us to discuss your situation.

8. Contact Us for Assistance

If you have questions about this policy or need help with a return, don’t hesitate to reach out:

• Email: contact@kitekraken.com
• Contact Us :  +91 9624445554 

8. Updates to This Policy

KiteKraken reserves the right to modify this Refund Policy at any time. Changes will be posted on this page, and we encourage you to review it regularly.